Frequently Asked Questions

You can order directly through our website by browsing our Shop page and adding a hamper to your cart, then checking out. You can also order via WhatsApp if you’d prefer to talk it through, build your own custom hamper, or contact us directly for personalised orders.

We accept Visa, Mastercard, PayPal, and Afterpay. With Afterpay, you can split your payment into 4 interest-free instalments. Bank transfer is also available for corporate orders.

Yes. Choose Afterpay at checkout to split your payment into 4 interest-free fortnightly payments. For example, a $100 hamper would be $25 per fortnight. Afterpay is available on orders between $30 and $2,000.

We begin preparing hampers as soon as orders are confirmed. If you need to make changes, please contact us as soon as possible via WhatsApp or email. We’ll do our best to accommodate changes if the hamper hasn’t been packed yet. Cancellations made at least 48 hours before the delivery date will receive a full refund.

Yes. All our hampers are delivered without any pricing information. If you’d like a separate gift receipt for your records, just let us know when placing your order and we’ll email it to you.

We deliver across the entire Melbourne metropolitan area — Inner, Greater and Outer Melbourne — and Australia-wide by Australia Post. Delivery fees vary by zone. See our Delivery page for full details and pricing.

Melbourne delivery depends on your zone: Inner Melbourne from $12 standard or $18 same-day, Greater Melbourne from $16 or $24, and Outer Melbourne from $22 or $30. Australia-wide is $12.95 metro, $15.95 regional and $22.95 remote — and free on all orders over $120.

Yes. Same-day delivery is available for orders placed before 12pm. An express fee applies depending on your delivery zone. Contact us via WhatsApp for urgent same-day requests and we’ll do our best to help.

Yes. We offer free Click & Collect from our Melbourne location. Select Click & Collect when ordering and we’ll have your hamper ready for pickup, typically within a few hours.

Our delivery driver will attempt to leave the hamper at the door or in a safe place. If that’s not possible, we’ll contact you to arrange redelivery. You can also specify delivery instructions — for example “leave at front porch” — when placing your order.

Each hamper contains a curated selection of premium items based on the occasion and recipient. Common items include artisan chocolates, soy candles, hand creams, jewellery and gourmet snacks. Every hamper comes beautifully packaged in a gift box with tissue paper, ribbon, and a handwritten card.

Yes. We’re happy to customise pre-made hampers where possible. Let us know your preferences when ordering and we’ll do our best to accommodate swaps. For full customisation, try our Build Your Own option.

All festival hampers — including our Rakhi hampers — are 100% vegetarian. They contain no beef, no meat of any kind, no alcohol, and no gelatin in any confection. Where a product contains egg, we state it on the item listing.

Across the wider range we can accommodate dietary requirements and allergies, including vegan, nut-free and gluten-free options. Please tell us when ordering and we’ll adjust the hamper contents. Note that some hampers do contain meat — The Bloke’s Stash contains beef jerky — and this is stated plainly on the product page.

All edible items have a minimum 3-month shelf life from the delivery date. Non-perishable items like candles, jewellery and home accessories last indefinitely. We always use the freshest products available.

Yes. We offer corporate gifting packages including bulk orders with custom branding — employee appreciation, client gifts, or event favours. Bulk pricing starts at 10+ hampers. A tax invoice with our ABN is supplied on every order. Contact us to discuss your requirements.

Raksha Bandhan 2026 falls on Friday 28 August. To arrive in time, order by Wednesday 26 August for Melbourne metro, Sunday 23 August for Australian metro, and Wednesday 19 August for regional and remote Australia. See the Rakhi page for the full table.

Yes. Every Rakhi hamper includes the complete ritual set — two rakhi threads, roli/kumkum for the tilak, akshat (unbroken rice), a small diya, and mithai — so nothing needs to be bought separately on the day.

No. We are a Melbourne business and every hamper is packed here and shipped domestically. Nothing crosses a border, so nothing gets held at customs — and same-day delivery is available across Melbourne metro for orders placed before 12pm.

Our builder lets you create a custom hamper in six steps: choose your occasion, select a box size, pick your items, add extras like balloons, write a personal message, then review and submit. You’ll see a running total as you go.

Custom hampers start from $45 for our Small box size, which includes the box, packaging and 3–4 items. The price increases based on the box size you choose and the items you add. There’s no maximum.

Yes. We offer Bobo balloons in 18″ ($15) and 24″ ($22) sizes, with optional LED lights ($8). Balloons are inflated to 90–95% capacity and should be kept in a cool room away from sharp edges. Add balloons at step 4 of the builder.

Custom hampers typically take 24–48 hours to prepare after order confirmation. For same-day orders placed before 12pm we can fast-track preparation. For large corporate orders or complex customisations, please allow 3–5 business days.