Privacy Policy

Last updated: June 2026  —  ADONE PTY LTD (ABN 55 656 716 077) trading as Heart to Home

1. Our Commitment to Privacy

Heart to Home is operated by ADONE PTY LTD (ABN 55 656 716 077). We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, why we collect it, how we use it, and your rights regarding that information.

2. Information We Collect

We may collect the following types of personal information:

• Name, email address and phone number when you place an order or contact us
• Delivery address and delivery instructions
• Order history and product preferences
• Payment information (processed securely via third-party payment providers; we do not store card details)
• Communications you send to us via WhatsApp, email or our contact form
• Technical data such as IP address and browser type, collected automatically when you visit our website

We only collect information that is reasonably necessary to provide our products and services.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your order, delivery or enquiry
• Provide customer support
• Send marketing emails if you have opted in (you may unsubscribe at any time)
• Improve our products and services
• Meet legal and regulatory obligations

4. Disclosure of Your Information

We do not sell your personal information. We may share it with:

• Delivery partners (to fulfil your order)
• Payment processors (e.g. Stripe, Afterpay, PayPal) for transaction processing
• Email marketing platforms if you have subscribed
• Authorities when required by law

Where we engage third-party service providers, we take reasonable steps to ensure they handle your information in compliance with the APPs.

5. Storage and Security

Your personal information is stored securely. We take reasonable technical and organisational measures to protect it from misuse, interference, loss, and unauthorised access or disclosure. However, no method of data transmission over the internet is completely secure.

6. Access and Correction

Under the APPs, you have the right to request access to your personal information and to request corrections if it is inaccurate, out of date or incomplete. To make a request, please contact us at hello@heart2home.shop. We will respond within a reasonable time (generally within 30 days).

7. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Complaints

If you believe we have breached the APPs, please contact us at hello@heart2home.shop. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

For any privacy-related questions, please contact:
ADONE PTY LTD trading as Heart to Home
ABN: 55 656 716 077
Melbourne, Victoria, Australia
Email: hello@heart2home.shop
Phone: 0421 000 438